Frequently asked questions

Warranty and Return Policy


About the Company

We are ‘Erides’ (hereinafter referred as ‘Erides, ‘We’, ‘Us’ or ‘Our’) owner of this website www.erides.co.uk (“Website”).

Return Policy

We only accept return if your item/s contain factory defects and you notify us within 14 days of receipt of delivery.

To be eligible for a return, your item/s must be unused, in the original packaging and in a resellable condition. To arrange a return please submit a request at info@erides.co.uk with your original order number and reason for the return. We will email you details on where to send the returned item/s. All cost incidental and connected to the return of product, including but not limited to, shipping cost, handling cost, shall be borne by the purchaser.

Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.

Shipping costs are non-refundable. When returning a product, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot refund returned orders that we did not receive.

If the product is dead-on-arrival, for domestic purchases (UK), we will cover the shipping costs for returning it back us. For other warranty related repairs, the Customer will need to cover the shipping charges to us. For International Customers, because of the high shipping costs for warranty related spare parts, you may need to cover these costs.

Warranty

Erides warranty obligations for the product you have just purchased are limited to the terms set forth in this document. Erides warrants the product against defects from Mainboard and Motor for a period of two (2) years from the date of the original purchase ("Warranty Period") Battery for a period of one (1) year (outside of normal battery degregation) for UK and European sales, providing the supplier can supply Mainboard, Motor and Battery to Erides.

When claiming under a warranty you are obliged to return the defective product to us for examination. Our decision is final on faulty products, we have no reason to be biased as we have warranties with our suppliers.

If a defect arises and a valid claim is received by Erides within the Warranty Period, at its option, Erides will repair the product or exchange the product with a functionally equivalent new product. Erides warrants repaired products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period, in other words the replaced or repair product will not carry a fresh warranty period of two (2) years. If the product is exchanged, the replacement product becomes your property and the returned product becomes Erides property.

Exclusions and Limitations

Erides warranty applies only to product(s) when purchased directly from our Website for UK and European sales only, but excluding Pre-Owned listed products. The warranty does not apply to any non-Erides products, even if packaged or sold with the product. The warranty excludes without limitation any scratching or surface damage to any non-Erides products, even if packaged or sold with the product. This warranty does not apply to normal wear and tear, or any damage caused by accidents, abuse, misuse, water damage, doing tricks or modification of the product. In addition, if you try to repair the product by yourself or by an unauthorised person, your warranty or rights cease immediately. Erides will not entertain any return request if you simply no longer require the product or you failed to check the specifications of the product.

If a manufacturer that we carry their product(s) goes out of business, we will cease to provide warranty for all associated product we carry for the manufaturer.

Obtaining Warranty Service

If you wish to make a claim under this warranty with respect to the product, please submit a claim at info@erides.co.uk




Privacy Policy


Erides ("us", "we", or "our") operates the https://www.erides.co.uk website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.erides.co.uk

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

- Email address

- First name and last name

- Phone number

- Address, State, Province, ZIP/Postal code, City

- Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

Use of Data

Erides uses the collected data for various purposes:

- To provide and maintain the Service

- To notify you about changes to our Service

- To allow you to participate in interactive features of our Service when you choose to do so

- To provide customer care and support

- To provide analysis or valuable information so that we can improve the Service

- To monitor the usage of the Service

- To detect, prevent and address technical issues

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Erides will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Data Protection Rights

Erides is fully aware about your data protection rights. Every user shall be entitled to following;

Right to access: You have right to request us to provide copies of your personal data. We may charge you a small fee for extracting and providing such data.

Right to rectification: You may request to us to rectify or alter your personal data which you believe as inaccurate. You have right to request us to rectify, alter or complete the incomplete information.

Right to erase: You may ask us to remove your data under certain conditions.

Right to restrict processing: You have right to request us to restrict processing your data under certain conditions.

Right to data porting: You have right to request to the company to port the data directly to you under certain conditions, we may charge you small fee for this service.

After communicating to us for exercising any of the above right (s) we shall have thirty working to days to respond. For exercising any of the above rights, please email info@erides.co.uk

Marketing

We may send you promotional and informational emails of our company or our partner companies. You may anytime choose to opt out to receive such communications by sending an email to us at info@erides.co.uk

Disclosure of Data

Legal Requirements

Erides may disclose your Personal Data in the good faith belief that such action is necessary to:

- comply with a legal obligation

- protect and defend the rights or property of Erides

- prevent or investigate possible wrongdoing in connection with the Service

- protect the personal safety of users of the Service or the public

- protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@erides.co.uk




Fee and Payment Policy


We accept the following payment method: - Paypal We offer price match guarantee for products sold by UK dealers. *Prices correct as displayed but are subject to change.




Terms of Use Policy


About the Company

We are ‘Erides’ (hereinafter referred as ‘Erides, ‘We’, ‘Us’ or ‘Our’) owner of this website www.erides.co.uk (“Website”).

We provide the Websites to you subject to these Terms of Use (“Terms”), which may be updated by us from time to time. By accessing and using the Website, you accept and agree to be bound by these Terms, and our policies.

Site Information Erides is providing this site and its contents on an “as is” basis and makes no representations or warranties of any kind with respect to this site or its contents. We disclaim all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, we do not represent or warrant that the information accessible via this site is accurate, complete or current.

Contract for the Supply of Products and Services

The goods and services on the Website are mere invitations and are not offers to sell products or services at any price indicated on the Website. The contract for the supply of goods or services will only deem to exist between you and the Website unless, and until, an email is sent by us to you confirming that your order has been accepted and payment has been successfully made. We are free to reject any offer without quoting any reason and withdraw from a prospective contract at any time prior to delivery of goods.

Order Processing, Dispatch and Delivery

Orders are processed only on clear payment confirmation from our bankers and payment gateway providers. Orders are dispatched the next working day if the orders are placed before 12 midnight. Dispatch of orders may get delayed due to shortage of stocks or any other unavoidable reasons. In the case where the order is not dispatched within three business days of it being placed, the customer may cancel the order any time before the dispatch of the concerned order. For the delivery of your orders we use only renowned logistics provider, which may take 2 to 4 working days to deliver your goods if your delivery address is in the UK, and 4 to 14 days if your delivery address is out of the UK. However, in any case, the delivery of goods is sole responsibility of the logistic company and the delivery time may vary from location to location. We are not liable for any delay or loss of the parcels caused by the logistic company, nor do we accept responsibility for delays or loss caused by customer providing incomplete or incorrect delivery address or contact information.

Product User Guide

You are bound to adhere to our product user guide in order to run the product successfully. The user guide is supplied with your product package and may also be supplied on demand to your email address. Any deviation in the application of product user guide shall seize your right to claim refund, or to return or replacement under these terms.

Return and Refund

For detailed warranty and return policy please refer to the Warranty & Return Policy guide.

Communications

When you use the Website or send emails or other data, information or communication to Erides, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from Erides periodically, as and when required. We may communicate with you by email, SMS, telephone or by such other mode of communication, electronic or otherwise. Your use of the website entitles you to receive periodic communication regarding our goods and services through email, SMS, telephone or by such other mode of communication, electronic or otherwise. If you wish to not receive periodic informational communication from us you can unsubscribe to the communication through your account settings. Please refer our Privacy Policy to check how we handle communication under the GPPR.

Advertisement and Promotions

Your usage of our Website, implies to give permission to let Erides use name of its company as customer of Erides and as deemed fit may be covered under client list, testimonials, case study, video interview or mention on any other media without any fees/commercial payment. Erides may run advertisements and promotions from third parties on the services. Your business dealings or correspondence with, or participation in promotions of, advertisers other than Erides, and any terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. Erides is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of third-party advertisers on the services.

Limitation of Liability (General)

Except as specifically stated on this site, neither Erides nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site and the products it offers. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, injury or harm to the customer caused by either proper or misuse of the products, and claims of third parties. Partners and employees of this company may not be held liable for damages relating to either the capital cost of any equipment purchased from Erides or consequential costs associated with fitting and operation of the same. It is the responsibility of the purchaser to take necessary steps to establish that the appropriate components to the product is available and that the equipment works efficiently as intended for use.

To the maximum extent permitted by law, we shall not be in anyway liable to you and you hereby waive any indirect, economic, special, commercial, incidental, exemplary or consequential damages (including without limitation injury and harm, lost profits, loss of business revenue or earnings, lost data, damages caused by delays or a failure to realize expected savings and the like) arising from or in connection with the use or performance of the battery, even if we are aware of the possibility of such damages.

Subject to local law, we disclaim and excludes all obligations duties or liability resulting from negligence. This limitation is intended to apply and does apply without regard to whether such damages are claimed, asserted or brought in an action or claim sounding in tort or contract, or under warranty, or under any other law or form of action. In no event we shall be liable to you or to any third party claiming through you or on your behalf exceed the purchase price of the product you purchased or the cost of replacing the product, whichever is greater.

International Sales

International Customer shall mean the customers whose delivery address is outside the United Kingdom. We endeavour to serve our International Customer in efficient manner, however we use the same product components to serve International Customer that we use for domestic customers. You as an International Customer to adhere to your local laws and indemnify us against any non-compliance or liability caused by you or otherwise. You shall also responsible to pay off any customs or taxes or any other charges that required to paid while delivering the device to you by our logistics partners or their counterparts in your respective country. We also do not guarantee performance of our devices in your location as its generally works in UK.

Changes in Terms

We reserve the right to modify these terms at any time without giving any prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on our Website.

Website Product Descriptions

We reserve the right to supply equipment which may differ in appearance from items shown on the Website but which have the same use, function and facility.

Privacy Policy

We are adhering the to the EU General Data Protection Regulations (GDPR) in both letter and spirit. Your privacy is crucial to us. We designed our Privacy Policy to make important disclosures about how you can use Erides and how we collect and can use your content and information. We encourage you to read the Privacy Policy and to use it to help you make informed decisions. You hereby consents, expresses and agrees that you have read and fully understands the Privacy Policy of Erides in respect of the Website. You further consents that the terms and contents of such a Privacy Policy are acceptable to him.

Acceptable Use

The products may not be used for any unlawful, fraudulent or abusive purpose and must be used as required by all applicable laws. The Customer indemnifies Erides in relation to any legal liability which may be incurred purely as a result of the Customer’s use of the service.

Contact

For any query or assistance, feel free to Contact Us with subject line - Terms & Conditions

  1. For general support email – info@Erides.com
  2. For payment support email – payment@Erides.com





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© 2020 by ERIDES                   

ERIDES GROUP LIMITED is a company registered in England with company number 12277958, VAT number 350432532,  Registered address at 27 Old Gloucester Street, London, England, WC1N 3AX